WEBVTT

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SUBJECT: I love doing
community health nursing.

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Getting to go on visits
myself, and reminding myself

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of how great, how
rewarding it is

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to sit with someone and
sometimes people who

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are not at their best.

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You bring about healthy
outcomes through this.

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Maybe it's not hanging
IV, but you're talking

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about really important stuff.

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And motivating change,
sometimes you're

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strengthening their relationship
with the health system.

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So it's really a key
role, even though it

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may seem like sort of a
softer kind of nursing.

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WellAware aware
is really meeting

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a need that's not met by other
roles in the community, so

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the home visit, the building
a relationship over time.

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We're just talking about
each other's lives.

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We're not in a rush.

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That's where real exchange
of information can happen.

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The clients we work
with, they often

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are falling between the
cracks in the system.

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They often come to us
through the emergency room,

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and we learn that they're
using the emergency

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room for primary care.

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They're not engaged with the
health system in a healthy way.

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And, again, we're sort of the
bridge to bring them back in.

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In planning our program,
we spent a lot of time

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listening to people's
stories, sitting

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on people's front porches, going
to neighborhood association

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meetings, to really
hear from people

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what they felt
their issues were.

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It really came to me,
through these conversations,

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that the number
one issue is trust.

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That is something that has
been right on the surface.

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When I talk to people
about their stories,

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it's five minutes
into it that they

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start talking about
their experience

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of segregated schools, of
massive resistance in Virginia,

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and of different types
of discrimination.

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It's not very deep.

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It's really close
to the surface.

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Through relationships, people
come to want to change.

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Just a mandate from a provider,
that's sort of a once every

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six month, is not going
to have the same effect

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as listening to someone.

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We know we're in
a great position

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to build trust and
renew that feeling,

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that the system cares for us.

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The system is supporting
this work in people's homes.

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We want people to trust
that the system wants what's

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best for them, wants
to know their stories,

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cares deeply about
their situations.

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And so trust is key.

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It all comes down to trust.

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